Manmed is committed to protecting the privacy of our website visitors and service users. This Privacy Policy explains how we collect, use, protect, and in certain circumstances, disclose your personal information when you use our website manmed.ae and related services.

1. Information Collection

We collect various types of information to provide and improve our services to you.

A) Personal Information You Provide

We collect personally identifiable information that you voluntarily provide to us through contact forms, registration, or partnership applications. This includes:

  • Full name, title, and position.
  • Clinic or business name.
  • Contact information (email address, phone number, mailing address).
  • Business type (e.g., distributor, physician, aesthetic clinic).
  • Your submitted questions and messages.

B) Usage Data:

We may also collect information that your browser sends whenever you visit our services. This Usage Data may include:

  • Your computer’s Internet Protocol address (IP Address).
  • Browser type and version.
  • The pages of our website that you visit.
  • The time and date of your visit, and the time spent on those pages.
  • Other diagnostic data.

C) Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the collected data for various purposes:

  • To respond to your requests, inquiries, and orders.
  • To manage your account (if applicable).
  • To provide support and customer service.
  • To analyze data for the improvement of our website and products.
  • To notify you about new products, special offers, and company news (if you have given consent).
  • To maintain the security of the website and prevent fraud or unauthorized activities.

3. Health-Related Data Protection

As we operate within the aesthetic medical products sector, the privacy of our partners and, indirectly, their end-customers (patients) is paramount:

  • We Do Not Collect Sensitive Patient Data: Our website is not designed to collect sensitive patient health information (PHI/PIM).
  • Partner Responsibility: Any health-related data processed by clinics or distributors during their commercial activity is subject to their own respective privacy policies and responsibilities.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information with the following parties:

  • Service Providers: Third-party companies that perform services on our behalf such as website hosting, data processing, analytics, or marketing services. These parties are obligated to keep the information confidential and use it only for the purposes of performing services for us.
  • Legal Requirements: When necessary to comply with a legal obligation, protect and defend our rights or property, or act in urgent circumstances to protect the safety of users of the Service or the public.

5. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Rights

At any time, you have the right to:

  • Access the personal information we hold about you.
  • Request the correction of any inaccurate or incomplete data.
  • Request the deletion of your personal data (subject to legal record-keeping requirements).
  • Object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us using the contact us page.